Refund & Cancellation Policy
- To benefit from Return, Exchange and Warranty services, original invoice is required.
- All items are subject to Return and Exchange except ( Cameras and Lenses) unless found with a manufacturing defect
- Item is in original packing condition
- Return is within 3 days and exchange is within 7 days of date of purchase
- Offers item can be returned with the purchased item if the offers item is still in the original condition, otherwise its price will be deducted
- Item purchased through vouchers, credit card or through installment service cannot be refunded in cash
- Refunding the amount collected on behalf of 3rd parties depends solely on the service provider’s Return & Exchange policies, and it requires customer providing the payment slip alongside ELFakharany Invoice.
- Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.
- The return and exchange period is calculated from the date of delivery and you must have the sealed invoice that arrived with the shipment.
Immediate Defective Items Replacement
- ELFakharany digital will replace devices with a manufacturing defect (non-software) with a similar item within three (3) days of purchase date based on following condition:
- Device must be free of scratches or signs of misuse.
- Original packaging along with the box, user manuals and accessories must be returned with the device.
- A technical report from the Authorized Service Center might be required prior to replacement.